Shipping & Returns
What are the shipping terms and rates?
We only ship with the US (Mainland). We ship via UPS. The shipping costs are based on both weight and your distance from our warehouse. Please choose from the several shipping options provided during check out. All handling fees have been waived.
How long will it take to receive my order?
Most incoming orders that arrive by 4:00 pm EST will be shipped on the same business day but can take up to 24 to 48 hours to process. Please, always provide us with your phone number so that we can contact you regarding any issues that may arise concerning your order. To quickly expedite your order, we will try to contact you first by telephone. If we cannot reach you by telephone, we will contact you via email.
The UPS Ground Map:
What should I do if no one is available to sign for my shipment, or if the person isn't of legal age?
Many customers choose to have their order sent to their work address so that an adult is present to sign for it. If an order is sent to a home address and an adult is not present, UPS will try to deliver two more times on consecutive business days. UPS will provide their telephone number on the door tags they leave so that you can call to arrange pick up of your package at the local UPS facility. UPS will hold packages for five days if a customer tells them that they are coming to pick up their package. If the customer does not contact UPS, or if the package is not picked up within the five day window, UPS will return the package to us. In that case, we will need to charge you again for re-shipping your order.
How can I track my order?
The Order Fulfillment email will contain your UPS tracking number, which you can enter at ups.com to track your package. If you have further questions, feel free to contact us from the Contact Us Page.
Can I save more on shipping costs?
We work hard with our vendors to provide the best value to our customers. We are always finding ways to cut costs in our operation to keep our prices very competitive in the marketplace. We also offer a discounted wholesale price when our customers purchase products in large quantities or by the case. At times, we may provide free shipping deals on products that we directly import in large quantities or on products that are in overstock.
What happens if I am dissatisfied with my order?
If you are dissatisfied with your order for any reason, we will refund the purchase price of that item with the following provisions: 1) All items must be returned in their original packaging at your expense. 2) Once the returned item is received, we will refund your purchase price minus the original shipping cost (or applicable portion of the shipping cost).
What happens if there is a mistake made in my order?
We will send you an order confirmation via email after the order is placed. Please check your order confirmation promptly to be sure that you have ordered the correct items, quantities of items, and that your shipping address is accurate. If you discover a mistake in your order, contact us ASAP. If for any reason we have made a mistake processing your order, we will immediately make the necessary changes to your order and ship it at our expense.
What happens if my order arrives and something is damaged?
If you receive your order and any portion of your order is damaged, we will refund or replace those damaged items at no cost to you. To receive your replacement items, please send us an email within 3 days of receiving your order with an explanation of how the damage occurred along with photos of the damaged items. We will then process your claim and ship the damaged items.
Are there other restrictions pertaining to shipping my items?
There may be restrictions when shipping to certain areas within the U.S. In the event of inclement weather and/or natural disaster, it is possible that delivery will be restricted or impaired. We cannot assume responsibility in these instances. We do not deliver on Saturdays or Sundays. Prices are subject to change without notice.
How do I know when an item is out of stock and when it will be back in stock?
We have some items that are seasonal or are momentarily out of stock. For more information about the items you are interested in, you can contact us via email. We promptly reply to all emails and if an item is out of stock, will notify you as soon as it is available.
What happens if my order is lost?
Your order has an UPS tracking number that will be provided to you in your order confirmation. If for any reason the package does not arrive on time, then we need to wait 24 business hours before we can initiate a claim with UPS. In some cases, UPS delivery personnel mistakenly deliver the package to your neighbor. When we file a claim for a lost package with UPS, we first wait for UPS to notify us that the package has been lost and then we will reship the order.
Do you offer wholesale pricing?
We provide wholesale pricing on all of our products when purchased in large quantities or by the case. Please inquire regarding special prices for extra-large orders that will be shipped by the pallet.
How safe is my personal and credit card information on your website?
We process and protect your personal information during transmission by using Secure Socket Layer (SSL) software, which encrypts information you input. PayPal is our credit card processor. We reveal only the last four digits of your credit card number when confirming an order, and we transmit the entire credit card number to the appropriate credit card company during order processing. Please, be sure to sign off when finished using a shared computer. Credit card numbers are not stored anywhere on our site. They are only used to process your order at the time of the order.