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Shipping policy

Thank you for shopping at WholesaleItalianFood.com

 

It is our goal at WholesaleItalianFood.com to provide our partners with the easiest and most convenient ways to shop while providing top-quality products, superior service, and maintaining our low prices. We believe our specially negotiated shipping rates are part of our service promise.

 

What are the shipping terms and rates?

 

We only ship with the US (Mainland). We ship through UPS on orders that will allow that (normally smaller volume orders under 50 lbs.) and we also provide a pallet LTL delivery service for orders that met those requirements (normally over 50 lbs. but a minimum dollar and case quantities may apply).


The shipping costs are based on both weight and your distance from our warehouse. Please choose from the several shipping options provided during checkout. All handling fees have been waived.

Our Direct2Door Program provides for the best shipping rates for all of our partners anywhere in the country. WholesaleItalianFood.com has one flat rate zone charge for all Pallet Shipments. No Minimums. No Maximums. Ship as much as you want for the same ship rate to your home zone. Please use the WholesaleItalianFood.com ship rates below:

  • $225 -  Zone 1 includes  Alabama, Florida, Georgia, Mississippi, Tennessee, Kentucky, Illinois, Indiana, West Virginia, Virginia, North Carolina, South Carolina.

 

  • $325 -  Zone 2 includes Maine, New Hampshire, Vermont, New York, Pennsylvania, Rhode Island, Massachusetts, Connecticut, New Jersey, Delaware, Maryland, Wisconsin, Connecticut, Delaware, Arkansas, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Tennessee, Texas.

 

  • $425 -  Zone 3 includes Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming

 

How long will it take to receive my order?

 

Most incoming orders that arrive by 2:00 pm EST will be shipped out on the next business day. Order processing will normally take up to 48 hours.


Please, always provide us with your phone number so that we can contact you regarding any issues that may arise concerning your order. To quickly expedite your order, we will try to contact you first by telephone. If we cannot reach you by telephone, we will contact you via email.

 

What should I do if no one is available to sign for my shipment, or if the person isn't of legal age?

 

Many customers choose to have their order sent to their business address which may require a signature for confirmation.  An adult must be present to sign if an order is sent to a business or home address. UPS will try to deliver up to three times on consecutive business days. UPS will hold packages for five days if they cannot deliver them. If the customer does not contact UPS, or if the package is not picked up within the five-day window, UPS will return the package to us. In that case, we will need to charge you again for re-shipping your order.

 


All LTL Deliveries will require to be received with a confirmation signature at delivery. Appointments will be made for most LTL deliveries. If an LTL needs to be rescheduled for any reason, a delivery rescheduling fee may be accessed by the carrier and by WholesaleItalianFood.com. Please make sure to include a phone number for any LTL deliveries.

 

How can I track my order?

 

The Order Fulfillment email will contain your UPS tracking number or the LTL Carrier information. If you have further questions, feel free to contact us from the Contact Us Page or email at orders@wholesaleitalianfood.com

 

 

Can I save more on shipping costs?

 

We work hard with our vendors to provide the best value to our customers. We are always finding ways to cut costs in our operation to keep our prices very competitive in the marketplace. We also offer a discounted wholesale price when our customers purchase products in large quantities or by the case. At times, we may provide free shipping deals on products that we directly import in large quantities or on products that are in overstock.

 

 

Free shipping on UPS Orders:

 

Occasionally, we will offer a promotion on Free UPS Shipping which will apply when the subtotal in your shopping cart is greater than or equal to $100.00


In cases where Free shipping is part of a promotion one or all of the products in the subtotal of your cart may have Free Shipping.


Free Shipping will always be shipped via UPS Ground (see UPS Delivery Map for details).

 

 

LTL Carrier Order Approximate Shipping cost:

You will have the option to choose from our low flat freight Direct2Door pallet rates or UPS options if you do not qualify for Free shipping.


WholesaleItalianFood.com has negotiated the best possible shipping rates to lower your total cost of goods. We shop all our Less than Truck Load (LTL) shipments to at least 3 carriers.


Total shipping cost varies from client to client and is based on several factors that include:

 

Weight

Weight goes in tiers, in increments of roughly 50 lbs. Our Direct2Door Flat Rate Pallet Program provides the best shipping rates for all of our partners anywhere in the country. WholesaleItalianFood.com has one flat rate zone charge for all Pallet Shipments. No Minimums. No Maximums. Ship as much as you want for the same ship rate to your home zone. You'll be given an approximate weight calculation when you go to your cart. 

 

Distance

Shipping costs get more expensive as distance increases. Direct2Door Flat Rate Pallet Program includes the cost formula of distance so this is why one zone cost more than the other.

 

Number of Pallets

For an LTL shipment, most trucking companies have a maximum of 6 pallets.


All freight qualified as LTL Carrier freight will be transported under the guidelines of our Direct2Door  flat-rate pallet guidelines (see below for details).


LTL Transit Time:  Most orders are shipped within 1 business day Mon.-Fri. Allow 1-7 business days from the time of shipping for standard courier shipments to arrive.

Our Direct2Door Program provides for the best shipping rates for all of our partners anywhere in the country. WholesaleItalianFood.com has one flat rate zone charge for all Pallet Shipments. No Minimums. No Maximums. Ship as much as you want for the same ship rate to your home zone. Please use the WholesaleItalianFood.com ship rates below:

  • $225 -  Zone 1 includes  Alabama, Florida, Georgia, Mississippi, Tennessee, Kentucky, Illinois, Indiana, West Virginia, Virginia, North Carolina, South Carolina.

 

  • $325 -  Zone 2 includes Maine, New Hampshire, Vermont, New York, Pennsylvania, Rhode Island, Massachusetts, Connecticut, New Jersey, Delaware, Maryland, Wisconsin, Connecticut, Delaware, Arkansas, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Tennessee, Texas.

 

  • $425 -  Zone 3 includes Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming

 

All standard Courier policies apply.

 

All refrigerated products (i.e. Buffalo Mozzarella) ordered by Tuesday at 4 p.m. Eastern will ship the following Thursday for Friday delivery. Being that our refrigerated items are temperature sensitive the consignee must be present for delivery or the product will perish and no refunds will be issued. These terms are subject to change, we will call you if anything changes from the above.

 

 

Pallet Guidelines

Available ONLY for shipping to commercial addresses.
WholesaleItalianFood.com strives to use the better transportation companies in the business. Our relationship with these carriers helps us to ensure on-time deliveries and less accidental damage.

 

If you decide to ship using our Direct2Door Flat Rate Pallet Program all of the following guidelines will apply:

 

Transit Time: Most orders are shipped within 1 business day Mon.-Fri.  Allow 2-7 business days from the time of shipping for standard flat rate shipments to arrive.


Guideline #1: WholesaleItalianFood.com includes transportation from our door to your destination. In order to be eligible for our Direct2Door Flat Rate Pallet Program, your order must be delivered to a business address. We will withhold the right to cancel orders or to charge customers additional fees if this guideline is not met.

 

Guideline #2: Once your products have left our facility and are well on their way, the carrier will call to schedule an appointment for delivery.

 

Guideline #3: After the date and time are agreed upon by both parties the consignee is required to accept the product at that time with no deviations. Under the tariff/rules from most Common Carriers, it states that all loads will be delivered to the customer but will not be offloaded by the carrier unless requested. If requested, additional fees will apply and must agree to this by stating on the delivery receipt that these fees will be paid by the consignee. It is in the customer’s best interest to unload the product themselves at no charge for these fees can be quite costly. In order to keep our shipping rates low, Wholesale ItalianFood.com absolutely will not pay these fees or any other fees that don’t fall into our standard delivery charges unless agreed upon before shipping or delivery. If a liftgate is required, please request this during the appointment scheduling process. Additional fees may apply.

 

Guideline #4: Please keep in mind that WholesaleItalianFood.com can refuse delivery of your order until all additional fees are agreed upon with a company representative or delivering carrier.

 

Liftgate


If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must declare this in the order comments or shipment comments section. A higher fee may apply if a liftgate must be added after an order has shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees and charge the card on file if necessary in order to avoid additional fees with the carrier.

 

Address Change/Reconsignments


If a shipping address needs to be changed once an order has been processed, carriers will charge a consignment fee to update the shipping address.


If an address change is requested, we will contact you via email regarding the amount of the carrier's fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process.


Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply in addition to any re-consignment fees.

 

Call Before Delivery


By requesting a FREE "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order's transit time. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.


If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened.


If a delivery is unable to be completed because a "Call Before Delivery" was not selected during checkout, the carrier may charge a redelivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional fees with the carrier.

 

Commercial Limited Access Addresses


Additional fees may apply if you are shipping to a limited access location, such as a university, prison, military base, or country club. Most (not all) commercial carriers will deliver the vast majority of our products to a residential shipping address.

 

Freight Forwarders


If your order is being shipped to a U.S.-based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. WholesaleItalianFood.com will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination.

 

Are there other restrictions pertaining to shipping my items?


There may be restrictions when shipping to certain areas within the U.S. In the event of inclement weather and/or natural disaster, it is possible that delivery will be restricted or impaired. We cannot assume responsibility in these instances. We do not deliver on Saturdays or Sundays. Prices are subject to change without notice.

 

What happens if my order arrives and something is damaged?


Unfortunately, products are sometimes damaged in shipping.
We ask that you notify us of any damage via e-mail at orders@wholesaleitalianfood.com within 72 hours of delivery. Do not discard the damaged item or its packaging. If you fail to report damages within this time frame, we won't be able to file a claim with the carrier and we cannot accept responsibility for the damages.


For verification purposes, please provide us with pictures showing the damage. Once verified, we can either issue you a refund, ship you another product, or issue you an appropriate discount. Replacements are subject to availability.


Please note that shipper claims typically take 7-14 business days to process. Do not discard the damaged product or the packaging. Please allow 5-7 days for the exchange of any damaged goods.

 

Damaged/Missing/Lost Items – LTL Common Carrier


If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  1. Note it clearly on the delivery receipt before signing
  2. Keep your copy of the delivery receipt
  3. Contact us within 1 business day
  4. Keep the damaged packing materials for inspection
  5. Take pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage, we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.


There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Products and Orders

Order Minimums


We have a $150 minimum for orders that are shipped out with LTL. There is a $75 Minimum order to qualify for shipping through UPS.

Am I getting wholesale pricing?


We have the lowest Imported Italian Product pricing on WholesaleItalianFood.com . Our posted online pricing is normally 15-30% discounted from most online retailers. Approved wholesale partner accounts require some business documentation and verification.


We provide wholesale pricing on all of our products when purchased in large quantities or by the case. Please inquire regarding special prices for extra-large orders that will be shipped by the pallet.

 

Price Matching


At WholesaleItalianFood.com we try very hard to always have the lowest prices. If you find a lower price from one of our competitors, including delivery, please bring it to our attention.

 

Sales and Coupon Code Policy


On occasion, we will provide sales and coupon codes to receive further discounts on the listed price of the item. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid. Discounts do not apply to already discounted products and cannot be used in conjunction with other offers. Prices and coupon codes that are not valid will not be honored at checkout.

 

Price Changes and Updates


All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, WholesaleItalianFood.com will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed-upon price with the customer or cancellation of the order, resulting in a full refund.

 

Receipt of Incorrect Product


If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

 

Availability


In-stock items generally ship in 1-2 business days. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 48 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.

 

Canceling/Modifying an Order


Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order.

 

How do I know when an item is out of stock and when it will be back in stock?


We have some items that are seasonal or are momentarily out of stock. For more information about the items you are interested in, you can contact us via email. We promptly reply to all emails and if an item is out of stock, will notify you as soon as it is available.

 

 

What happens if there is a mistake made in my order?


We will send you an order confirmation via email after the order is placed. Please check your order confirmation promptly to be sure that you have ordered the correct items, quantities of items, and that your shipping address is accurate. If you discover a mistake in your order, contact us ASAP. If for any reason we have made a mistake processing your order, we will immediately make the necessary changes to your order and ship it at our expense.

 

What happens if my order is lost?


Your order has a UPS tracking number or an LTL appointment that will be provided to you with your order shipment confirmation. If for any reason your order does not arrive on time please contact us immediately.


UPS requires 24 business hours before we can initiate a claim with UPS. In some cases, UPS delivery personnel mistakenly deliver the package to your neighbor. When we file a claim for a lost package with UPS, we first wait for UPS to notify us that the package has been lost, and then we will reship the order.


LTL Deliveries will normally require a confirmed appointment time so if for any reason that appointment time is not honored please let us know. A new appointment time will be scheduled at no cost to you.


If any items are missing from an LTL shipment, please make note of the missing items on the receiving documentation. We will investigate the missing products and enter a claim with the carrier. Please allow 3-5 business days for LTL Claims to be processed. Any missing or damaged products will be replaced at no charge on your next order. If special delivery is required for missing items, then an additional shipping charge may be required.

 

Order Communication


As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

 

Product Policies

Best By Date Policy

 

 

Our shelf-stable food and beverage products are designed for commercial use, and would typically be shipped 1-3 months before the best by date. The exact remaining suggested shelf life will vary by item due to the nature of each product and may be shorter with items that require refrigeration.

 

Generic / Unbranded Items

 

We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you!

 

Image Color Policy


Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately, we cannot guarantee the accuracy of the color displayed on your monitor.

 

Image Policy


We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representatives, illustrative images may show optional accessories or features, or maybe an image of a similar product.


We recommend that you carefully read the product description and other related product literature such as Specification Sheets, before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.

 

Proposition 65 Notice for Resellers


If you are reselling any items into the State of California you must provide your customers with an appropriate Proposition 65 warning, if required. You can find a warning for your use on the product detail pages of items that require a warning. More information about Proposition 65 is available at www.p65warnings.ca.gov.

Samples


WholesaleItalianFood.com does not offer product samples.

 

Warranty Policy


All warranty claims are handled based on the manufacturer’s warranty policy.

 

 

Packaging


Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion, a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement. Occasionally we will ship items in recycled boxes that may contain descriptions unrelated to the products inside in an effort to be eco-friendlier. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes.

 

Sales Tax and Exemption Policy


It is your responsibility to ensure that you/your organization is eligible for tax exemption. If you're unsure, contact a tax professional for advice before you continue.


You are responsible for providing the correct and completed forms and knowing the rules and responsibilities of making tax-exempt purchases or purchases for resale. Incomplete or incorrect documents cannot be accepted, and you will be asked to complete the form correctly and in its entirety.


Please only submit your tax exemption documents if we currently charge tax in the state(s) you plan to ship to.  We need documentation on file to attach to your account before we can review it for tax exemption. A tax ID number alone will not suffice. Be sure all information in your documentation is legible. If we cannot read the information on the form, we are unable to accept it.

 

How safe is my personal and credit card information on your website?


We process and protect your personal information during transmission by using Secure Socket Layer (SSL) software, which encrypts the information you input. PayPal is our credit card processor. We reveal only the last four digits of your credit card number when confirming an order, and we transmit the entire credit card number to the appropriate credit card company during order processing. Please, be sure to sign off when finished using a shared computer. Credit card numbers are not stored anywhere on our site. They are only used to process your order at the time of the order.

 

Online Security


To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.

 

Resolution of Disputes


By using this website, you agree that any dispute or claim relating in any way to your use of any WholesaleItalianFood.com service, or to any products or services sold or distributed by WholesaleItalianFood.com or through

WholesaleItalianFood.com will be resolved through binding arbitration instead of in court. An exception is that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.


There is no judge or jury in arbitration, and court review or appeal of an arbitration award is very limited. An arbitrator can award on an individual basis the same damages and relief as a court and must follow the terms found in WholesaleItalianFood.com conditions of use just like a court would.


The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.


To begin an arbitration proceeding, you must file a Demand for Arbitration with the AAA, according to the AAA’s rules. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, WholesaleItalianFood.com will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed-to location.


We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuses of intellectual property rights.

Text Messaging


Registered customers can sign-up for 'Shipment Updates via Text' in their account settings to receive an SMS text message when packages are out for delivery, delivered, or encounter a problem. Text messages will be sent for all packages shipped after you complete the signup process. This service may not be available and/or may not include tracking for all packages.


Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to):

  • Payment processing errors
  • Expedited order delays
  • Confirmation of order details
  • Delivery requirements

Text frequency based on user orders. Message and data rates may apply. Customers may opt-out at any time by unsubscribing in their account settings.

 

If you have any questions about your product delivery, quality or need to speak with us please email us at

Customerservice@wholesaleitalianfood.com or

call us at Phone 1-888- 252- 5251

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