Shipping policy

Shipping Policy – WholesaleItalianFood.com

Effective Date: 8/28/25

1. Shipping Methods & Timeframes

  • UPS (Small Orders): Typically shipped within 24–72 hours from our Miami warehouse. Transit times depend on carrier service levels and destination.
  • LTL (Large/Pallet Orders): Available for pallet-size shipments originating from our Miami facility. Orders ship within 24–72 hours, though additional transit time may apply depending on carrier capacity. Additional charges may apply.
  • Free Ground Shipping: Eligible orders ship within 24–72 hours, though additional transit time may occur due to carrier capacity. We reserve the right to ship via LTL Ground or Courier Ground service depending on order size.

2. Delivery & Signature Requirements

  • UPS Deliveries: An adult signature may be required. UPS may attempt multiple deliveries. If delivery is unsuccessful, packages may be redirected to a nearby UPS Access Point. If unclaimed within five (5) days, the package will be returned to us and shipping costs will be non-refundable.
  • LTL Deliveries: A confirmation signature is required. Most deliveries are scheduled in advance. Rescheduling may result in additional fees charged by both the carrier and Wholesale Italian Food.
  • A valid phone number is required to coordinate delivery.

3. Inspection Requirements for LTL Shipments

Upon receipt of LTL deliveries, customers must:

  • Inspect all items thoroughly at the time of delivery.
  • Note any visible damage, shortages, or discrepancies directly on the delivery receipt.
  • Include specifics such as the number of damaged cases/pieces.
  • Retain a copy of the signed receipt.

⚠️ Important: Signing the delivery receipt without notation is considered acceptance of the shipment in good condition. Claims for damage will be void if no issues are noted at delivery.

4. Claims & Reporting Procedures

  • Damaged Orders (UPS & LTL): Must be reported within 72 hours by emailing customerservice@wholesaleitalianfood.com. For LTL shipments, notation of damage must be made on the delivery receipt at time of delivery. Retain all packaging and provide clear photos of the damage for verification.
  • Claims Processing: Most damage claims take 7–14 business days to process. Refunds or replacements for shipping-related damages are issued only after the carrier claim is approved, which may take 1–4 weeks. Once approved, refunds are processed back to the original payment method within 24–72 hours.
  • Lost Shipments: Carriers will conduct dock checks, typically taking 3–5 business days. If the shipment cannot be located, we will arrange a replacement or refund.
  • Incorrect Products: Must be reported immediately. Products must remain unused and in original packaging. We will issue a replacement or refund and cover return shipping costs if the error was ours.

5. Contact & Support

For all shipping-related issues — including damaged, lost, or incorrect orders — please contact our Customer Solutions team at:

📧 customerservice@wholesaleitalianfood.com

Shipping Policy FAQs

Q1: When will my order ship?
Most orders ship within 24–72 hours of payment confirmation. Small orders go via UPS, while larger pallet-size orders ship via LTL freight.

Q2: Do you offer free shipping?
Yes — we offer Free Ground Shipping on eligible orders. We reserve the right to ship via UPS, LTL Ground, or Courier Ground depending on order size.

Q3: How long does delivery take?
Transit time depends on your location and the carrier. UPS shipments usually take 2–7 business days, while LTL shipments may take longer depending on freight capacity.

Q4: Do I need to sign for my order?
Yes. UPS shipments may require an adult signature. LTL shipments always require a signature at delivery.

Q5: What should I do if my shipment arrives damaged?
Inspect your order immediately. For LTL deliveries, you must note any damage or shortages on the delivery receipt before signing. Then, email customerservice@wholesaleitalianfood.com within 72 hours with photos of the product and packaging.

Q6: How long do damage or loss claims take?
Carrier claims typically take 1–4 weeks for resolution. Once approved, we process refunds within 24–72 hours back to your original payment method.

Q7: What happens if my order is lost?
Carriers perform dock checks, which take 3–5 business days. If the shipment cannot be located, we’ll arrange a replacement or refund.

Q8: What if I received the wrong product?
Please notify us immediately. Products must remain unopened and in original packaging. We’ll ship the correct product or issue a refund, and cover return shipping if the mistake was ours.

Q9: Who pays return shipping?
If the return is due to an error by Wholesale Italian Food, we cover the cost. If the return is due to another reason, the shipping cost is the customer’s responsibility.

Q10: How can I get help with my order?
Our Customer Solutions team is here to help. Email us at customerservice@wholesaleitalianfood.com with your order number and issue details.